Returns & Exchanges
We accept Paypal, Visa, Mastercard, American Express and Discover
We do our best to keep our inventory accurate, but since we have a physical storefront in Clinton, NY, occasionally you may order an item that is out of stock. We will notify you if this occurs prior to shipping your order so that you can decide what action you want to take.
Any unused item purchased from Krizia Martin with original tags still attached may be returned within 14 calendar days for a full refund on the purchase price. Shipping charges will not be refunded. Sale items are returnable within 14 calendar days for store credit only. (Store credit must be redeemed within 60 days.) Please e-mail us prior to sending your return for a return authorization number. When returning merchandise we strongly suggest that you insure your package, as we will not be responsible for merchandise that is lost in transit. Please include a copy of your original packing slip or invoice with your return. Packages returned COD will not be accepted. Returns should be sent to:
Krizia Martin Enterprises, LLC
20 West Park Row
Clinton, NY 13323
If your order received free shipping but the total order amount is below the free shipping minimum, after the return, the full shipping charge for sending the original item will be deducted from the refund. If you are returning a complete order that received free shipping you will receive a refund of the merchandise total, less our actual shipping costs.
Exchanges may be made within 14 calendar days of your receipt of the original order, if we have the desired item(s) in stock. You should place a new order for the item online and return the original item for credit back to your account.
Should you wish to return a gift that you received you may do so within 14 calendar days of receiving the order for an exchange or full refund to the original purchaser.
Claims regarding damages must be made within five days of receiving the item.